0

Frequently Asked Questions

Product Related Queries

What is the guarantee of the colors /plating used in the product?

Polishing and plating is a cost-effective solution to give the products real look. However, these are prone to wear and tear with time. To prolong the life of these products, we advise following care instructions:-

  1. These products are meant for occasional usage, 24x7 usage will only reduce the life of the product.
  2. Do not expose these products to perfumes, deodorant, soap or other items containing chemicals. These can harm the plating of the products.
  3. Normal water would not harm these products unless the water has very high content of fluoride in it. Do not wear these products while swimming, as chlorine will harm the plating of these products.
  4. After usage, wipe with clean, dry cloth to remove the dirt or perspiration from products.
  5. You can store these products wrapped in cotton. Do not use velvet bags and boxes.
  6. Store these products flat. Do not hang.

We would also be sending a care instructions card with the shipment, which you can keep for ready reference with your jewelry.

Will the actual product look / feel like different from the image which is displayed on the website?

You will receive the same product which is being displayed. But in some cases, product color may slightly vary due to photographic lighting sources or your monitor settings.

Are these products not allergic to skin?

No, the products sold by Nitya Jewels are skin friendly and hence do not cause allergy.

Order Related Queries

Want to know about order details?

You can check details of your Recent Orders in your Order Section.

Where is my order? / How to track my order?

You can track your order by the simple steps mentioned below:

Click on Order Page.

Select the Order you want to track.

You can view the status of your order.

What are the shipping charges?

Nitya Jewels provides free delivery on all items if your order total is equal to or more than Rs. 299/-. For orders below that Rs. 50/- is charged towards shipping charges.

How to apply coupons?

You can apply the given coupon by clicking on “Apply coupon” option available on the right side of the products while viewing your cart.

How can I move a product from Wishlist to cart?

You simply add your product from Wishlist by clicking on the Add To Cart button at the bottom of the product.

Delivery Related Queries

What if I am unavailable at the time of delivery?

If you are unavailable to take the delivery, please contact us and we will be happy to arrange delivery on next day.

Will the delivery boy arrive to deliver the product with prior information?

Both Nitya Jewels and the courier company would inform you via SMS when your order is dispatched for the delivery. Generally, delivery boy comes with prior information but in case does not inform you, he will re-attempt the delivery next day with prior intimation.

Is open delivery available?

Sorry, due to safety and security of your product, we do not encourage open deliveries. But we do have an easy 7-day return policy for the same, you may return or exchange the product in case of any issue within 7 days from the Date of Delivery.